Terms & Conditions
Welcome to the Tartan Tweeds Ltd website. This website is owned by Tartan Tweeds Limited, a company registered in Scotland with company number SC405087 whose registered office is at 50 Cathcart Road, Unit 7, Glasgow G73 2RA. Our VAT number is 160303751. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to Tartan Tweeds Limited.
We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.
Some of our products and services have supplementary terms and conditions, and these should be read in conjunction with the terms and conditions of sale below. These supplementary terms and conditions are:
ACCEPTANCE OF YOUR ORDER
Once we have processed your order and have checked your card details we will take payment for the order that you have made. Products are subject to availability and in the event that we are unable to supply the products, we will inform you of this as soon as possible. If you have already paid for the products we will give you a full refund.
We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.
Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.
We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.
A minimum order value of £10, excluding delivery costs applies for online orders.
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.
Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email.
If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns centre within 28 calendar days of your receipt of purchase clearly noting reason for return
Provided you have notified us that you wish to cancel your order, and the return also meets the terms of Our Online Returns & Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.
You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken. This includes (but is not limited to) hats, hosiery, lingerie, men’s underwear, personal grooming products, cushions.
You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. Made-to-measue Kilt) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.
EVENTS BEYOND OUT REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.
UPDATES & AMENDMENTS
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.
GOVERNING LAW & JURISDICTION
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.