Returns & Refunds
When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Accordingly, you may try the goods on. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse or store.
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).
We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the original payment method within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.